Technical Support is available via telephone and/or via Remote Desktop (RDP)
or VNC to access
remotely to your server. The cost for this service is $10.00 US per 10
minute.
Phone:
Available from 9:00am to 9:00pm GMT+1 (Paris, France) or
3am to 3pm USA Eastern Standard Time.
(If
no answer, please wait the English voice message and leave your name and phone number.)
It is now 21:04, Sunday, February 05, 2012, in Paris
Fax:No longer available
To request technical support, please have ready:
- credit card information
- license number (if registered)
- if Remote Access is enabled (see note below), the IP address, login and password
In
most cases, for configuration issues, the support will be much more efficient if it is possible to connect to your
server.
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